FREQUENTLY ASKED QUESTIONS

"How Soon Can I Pick Up My Work?"

If you have ordered cover letters or a simple update on your résumé, it is ordinarily ready next afternoon or next morning by mutually agreed upon appointment. Much as we would like to do everyone's work first, obviously that is not possible, and we cheerfully try to do each project in the order in which it arrived. Even little projects. Of course, it is always wisest to ascertain ahead of time with your writer whether and when it would be best to just "drop by" next afternoon or to call ahead. Calling ahead ( to determine when to pick up your work is always foolproof. It prevents disappointment on your part and ours, and we recommend it. We reserve the right to charge extra for Rush projects.

"Why Do I Need an Appointment Just to Pick Up My Work?"

Appointments prevent disappointments If you should "just stop by" and we are on an errand or with another client or under a tight deadline on another project we will both be disappointed. Also, you may want to make some changes or corrections before you leave. Even when our receptionist is here (and she is part-time), she cannot do those for you; changes and/or corrections can be completed while you wait if you have an appointment with your writer. OR you can ask us to mail it to you, payment within five days.

"Why Do I Need an Appointment Just to Drop Off Work?"

You don't. Even if we are not here, you can slide your papers under the door for that purpose or leave it with the receptdionist. And you can save yourself a trip if you just fax or e-mail the project to us. But if you want to speak with your writer, even briefly, it is always best to make an appointment.

"When Will My Work Be Done?"

Everyone asks this question, and it is a fair one. Most of our mornings are spent on the phone answering this question. For updates and letters we try our best to provide next afternoon service, by appointment, but sometimes we may have to ask for more time, and always for new résumés or for larger projects. Sometimes we are overwhelmed. Sometimes the computer needs fixing. Once in a while your writer may be under the weather.

"But I only found out about this job today!"

The best time to update your résumé is before the urgent need arises. We reserve the right to charge extra if we agree to a Rush project. It is a good idea to get your résumé - out at least once a year and review it to see if it needs updating.